Refunds/Exchanges: Item(s) being returned for a refund or exchange must be returned within 14 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include any tags (still presented in the same manner). It cannot have deodorant stains, sweat stains, makeup stains, animal hair, or smell like cologne, body odor, or smoke. In other words, we must be able to resell the item as new. Items returned used, not in the same condition, or without the original packaging may be subject to a 20% restocking fee or rejection.

Any products that are rejected because they don’t meet our return policy (i.e., opened products, tags missing, used condition, etc.), the customer will be responsible for shipping cost to return the package back. A shipping fee of $15 will be invoiced and sent via email. If the shipping fee is not paid, the package will not be returned. Please make sure your items meet our return policy before mailing it back to us.

Please allow 7-10 business days to process the return after it is received back to us. If you are requesting an exchange and are in a time crunch (two weeks or less), we suggest placing a new order for the right size and returning the old order for a refund.

Occasionally orders are sent directly from the manufacturer to the customer. Please DO NOT return any items to the manufacturer. All returns should be shipped back to www.addhw.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping (if applicable) will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You can choose any shipping method to return your item, but we highly suggest using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged packages.

Items with Most Issues in Returns/Exchanges:

Tuxedos/Suits: To return or exchange a tuxedo or suit, all tags must still be intact (that includes tags on the sewn-on sleeve). If there are no tags, the return/exchange will be rejected. Also, you cannot alter or tailor the coat or jacket in any way. If altered or tailored, the item cannot be returned. The majority of our tuxedos and suits are married sets. We understand that some married sets won’t work with everyone. If you come across the issue of the coat or pants being slightly bigger or smaller, we suggest taking your garment to a tailor. Generally, our tuxedos and suits include extra fabric that a tailor would be able to use. A 20% restocking fee will be assessed if the hanger, tuxedo bag, and any other packaging are missing.

Closeout /Discounted Items: Whenever a product is marked closeout and/or discontinued on our website and sold at a reduced price, these items cannot be returned for a refund. They can be returned for an exchange or a store credit. Any closeout or discontinued item will be clearly marked before purchasing.

Production Companies/Movie Studios/Costume Departments/Theaters Restocking Fee: Please note, due to abuses in the past from production companies ordering large quantities just to return most items, a 15% restocking fee will be applied to these types of orders. You will be contacted before shipping if we need to apply this special rule. Please feel free to contact us before placing your order if you have any questions regarding this policy.